How It Works
From your first WhatsApp through to pack-down — here's exactly what to expect when you hire with HnK Party. Six simple steps. No surprises.
Hiring event decor for the first time can feel daunting. Here's our process — the same one we've used for 500+ Sydney events over the past 7 years.
Browse & Build Your Wishlist
Have a look through our catalogue and note down the pieces you love. If you're not sure what you need, our pre-styled packages are a great starting point.
- Browse backdrops, plinths, marquee numbers, balloons and more
- Save items to your Wishlist as you go
- Check our testimonials to see real events we've styled
Get a Tailored Quote
Send us your Wishlist via WhatsApp, the contact form, or directly through the Wishlist drawer. Include your event date, suburb, and any inspo photos.
Within a few hours we'll come back with a personalised quote including:
- Item-by-item pricing
- Delivery, setup & pack-down costs (use our delivery calculator for an instant estimate)
- Any styling recommendations
- Bond requirements (if any)
Pay Your Deposit & Lock It In
To secure your booking, we require either:
- Full payment upfront — preferred for smaller bookings
- 50% non-refundable deposit — balance due 7 days before the event
We accept PayID (preferred) and bank transfer. Once payment lands, your date and items are confirmed and we'll send you a written confirmation by email.
We Deliver & Set Up
On the day of your event (or the day before for early-morning events) we deliver everything to your venue. Our team handles:
- Loading, transport and unloading
- Backdrop assembly and stand bracing
- Balloon garland install (if booked)
- Plinth, floral and signage placement
- Quick style adjustments based on the space
If you've booked drop-off only, we'll deliver everything in clearly labelled boxes with a styling guide so you can assemble it yourself.
Enjoy Your Event
This is the fun part. Take photos, soak it in, and don't worry about the decor — we've built every backdrop to look just as good at 9pm as it did at 9am.
Tag us @hnkparty on Instagram if you'd like us to share — we love seeing our setups in action.
We Pack Down & Return Your Bond
We come back at the agreed time — whether that's late-night same-day or the morning after — and pack everything down. You don't have to lift a finger.
If a bond was charged, it's refunded within 7 business days after we've inspected the returned items. We use photographs to support any deductions, and you'll always be told beforehand if anything's been damaged.
That's it. No surprise fees, no awkward conversations, no items left behind.
What we need from you on the day
A short checklist so your delivery and setup goes smoothly.
Before we arrive
- Confirm the venue address and access (gate codes, lifts, stairs)
- Clear the space where decor will go
- Let the venue know we're coming
- Make sure parking is available within reasonable loading distance
- Have your event timeline ready (start time, key moments)
While we're there
- Be on-site (or a representative) to confirm placement
- Point out any restricted areas (e.g. fire exits, kitchen)
- Share any last-minute styling preferences
- Let us know your preferred pack-down time
- Sit back and relax — we've got this
Common questions about our process
Quick answers to things customers ask most often.
How far in advance should I book?
4–8 weeks for peak season (Oct–Mar), 2–4 weeks off-peak. Last-minute bookings often work too — just ask.
What if I want to change my order later?
Easy. As long as it's at least 7 days before the event, just message us and we'll update your booking and quote.
Can I pick up the items myself?
Yes — many items can be collected from our Quakers Hill studio by appointment. Big or fragile pieces are delivery-only.
What if it rains on my outdoor event?
Most decor isn't weatherproof. Have a wet-weather backup plan ready — the bond covers weather damage while items are with you.
Do I need to clean anything before return?
No. We handle all cleaning. Just return items in similar condition to how they arrived (no permanent decorations or paint).
What if something gets damaged at the event?
Let us know straight away. We'll assess the cost from the bond, supported by photos. For full T&Cs see our hire agreement.
More answers in our full FAQ →
Ready to start?
Send us your event details — date, suburb, and what you're picturing — and we'll come back with a tailored quote within a few hours.