Question 1

How do I get a quote?

Accepted Answer

The quickest way is via WhatsApp. Send us: Event date Event location/suburb Items you're interested in Any inspiration photos (optional) We'll provide a personalised quote as soon as possible. You can also browse our catalogue and submit a quote request directly through our website.

Question 2

Is there a minimum hire amount?

Accepted Answer

Yes. Our minimum hire amount is $100 per booking . This helps cover preparation, maintenance, cleaning, and administration costs associated with each rental.

Question 3

How long is the rental period?

Accepted Answer

Our standard rental period is up to 72 hours unless otherwise agreed. Most customers: Pick up Friday or Saturday Return Sunday afternoon or Monday morning Extended hire periods may be available upon request.

Question 4

How do I secure my booking?

Accepted Answer

To secure your booking, we require either: Full payment upfront; or A 50% non-refundable deposit The remaining balance is due 7 days before your event date . Bookings are not confirmed until payment has been received.

Question 5

What payment methods do you accept?

Accepted Answer

We currently accept: PayID (preferred) Bank Transfer Cash payments are not accepted for pickups or deliveries.

Question 6

Do you offer discounts?

Accepted Answer

Yes. Discounts may be available for: Multiple item packages Styling and decoration bundles Venue partners Event industry professionals Bulk balloon purchases We always provide our most competitive package pricing based on your booking requirements.

Question 7

Can I reschedule my booking?

Accepted Answer

Yes. One reschedule request may be approved at our discretion, subject to item availability. If approved: Existing payments transfer to the new date No rescheduling fee applies Additional reschedule requests may incur fees.

Question 8

How far in advance should I book?

Accepted Answer

We recommend: Peak Season (October – March): 4–8 weeks in advance Off-Peak Season: 2–4 weeks in advance Last-minute bookings may still be available, so feel free to contact us.

Question 9

Do weekend or public holiday bookings cost extra?

Accepted Answer

No. Our standard pricing applies on weekends and public holidays. Delivery fees may vary depending on location and scheduling requirements.

Question 10

Do you offer delivery and setup?

Accepted Answer

Yes. We provide: Delivery Setup Pack-down Collection across most Sydney metropolitan areas. Delivery fees are calculated based on: Distance Toll roads Labour requirements Accessibility of the venue For an instant estimate, try our delivery quote calculator .

Question 11

Can I collect rental items myself?

Accepted Answer

Yes. Many of our rental items can be collected from our Sydney studio by appointment . Pickup instructions and the collection address will be provided once your booking is confirmed.

Question 12

Can items be delivered the day before my event?

Accepted Answer

Yes. Subject to availability, we can arrange delivery the day before your event. A small holding fee may apply for early delivery requests.

Question 13

What happens if I'm late for pickup or return?

Accepted Answer

A late fee of $50 per hour applies after a 30-minute grace period. If you're running late, please contact us as early as possible so we can assist where available.

Question 14

Will the backdrops fit in my car?

Accepted Answer

It depends on the backdrop. Many standard backdrop panels measure approximately: 100 cm × 200 cm Stand width between 1.2 m and 1.5 m when assembled If you're planning a self-pickup, send us your vehicle make and model and we'll confirm whether the selected items will fit.

Question 15

Can I transport items using a trailer?

Accepted Answer

Yes. Trailers are generally suitable for transporting our rental items. Roof rack transport is not recommended as vibration and weather exposure can damage backdrops during transit.

Question 16

What are your backdrops made from?

Accepted Answer

Most of our premium panel backdrops are made from: MDF (Medium Density Fibreboard) Professionally painted matte finishes They are durable and photograph beautifully but should be protected from moisture and adverse weather conditions.

Question 17

Do your backdrops come with stands?

Accepted Answer

Yes. All freestanding backdrops include the required stand and support hardware. Setup instructions are available if you're collecting the items yourself.

Question 18

Do you provide vinyl decals?

Accepted Answer

Yes. We offer custom vinyl decals for: Names Welcome signs Birthday messages Corporate events Baby showers Weddings Various colours and font options are available.

Question 19

Can I supply my own decal?

Accepted Answer

Yes. We can apply your removable vinyl decal to a hired backdrop for a small application fee. Permanent adhesives are not permitted.

Question 20

Do you offer styling advice?

Accepted Answer

Yes. As experienced event decorators, we're happy to assist with: Colour combinations Theme recommendations Backdrop selection Balloon styling suggestions Package recommendations Styling assistance is included with selected decoration packages.

Question 21

Are your balloons available for purchase?

Accepted Answer

Yes. Our balloons are sold rather than rented . We also offer bulk pricing on selected balloon ranges for decorators, event planners, and businesses. See our Kayalex Balloons brand for the full range.

Question 22

Is a security bond required?

Accepted Answer

For selected high-value rental items, a refundable security bond may apply. Typical bond amounts range between: $100 $300 depending on the items hired.

Question 23

When is my bond refunded?

Accepted Answer

Provided all items are returned in satisfactory condition, bond refunds are generally processed within 7 business days following inspection.

Question 24

What happens if an item is damaged?

Accepted Answer

Normal wear and tear is expected. However, customers may be charged for: Significant damage Missing components Excessive cleaning Lost items Any deductions will be discussed and supported with photographs where applicable.

Question 25

What if items are not returned?

Accepted Answer

Customers remain responsible for rental items until they are returned. Unreturned items may incur: Additional hire fees Replacement costs Debt recovery action where necessary

Question 26

Can your products be used outdoors?

Accepted Answer

Some items can be used outdoors under suitable conditions. However: MDF backdrops Balloon installations Printed signage are not weatherproof and should be protected from rain, excessive heat, and strong winds.

Question 27

What happens if it rains?

Accepted Answer

Customers are responsible for arranging a wet-weather backup plan. Weather-related damage occurring while rental items are under customer care may result in repair or replacement charges.

Question 28

What is your cancellation policy?

Accepted Answer

More than 14 days before the event: Deposit forfeited Any additional payments refunded Within 14 days of the event: Payments are non-refundable We may offer a reschedule where possible and at our discretion. Please refer to our full Terms & Conditions for detailed information.

Question 29

Do you have public liability insurance?

Accepted Answer

Yes. HnK Party maintains public liability insurance for delivery and setup activities. A certificate of currency can be provided if required by your venue.

Question 30

Can I inspect items before hiring?

Accepted Answer

Yes. Viewings are available strictly by appointment . Please contact us via WhatsApp to arrange a suitable time.

Question 31

Why isn't your studio address publicly listed?

Accepted Answer

Our studio operates on an appointment-only basis and is not a retail showroom. To ensure efficient service and scheduled customer visits, the pickup address is provided once a booking has been confirmed.

Question 32

Who is HnK Party?

Accepted Answer

HnK Party is a Sydney-based family-owned event rental business focused on helping families, businesses, and event planners create memorable celebrations without the high cost of custom-built decorations. We specialise in: Backdrop rentals Balloon styling Marquee numbers Event props Welcome signs Party hire equipment Our goal is to make beautiful event styling accessible, affordable, and stress-free .

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