Frequently Asked Questions

The quickest way is via WhatsApp. Send us:

• Event date
• Event location/suburb
• Items you're interested in
• Any inspiration photos (optional)

We'll provide a personalised quote as soon as possible. You can also browse our catalogue and submit a quote request directly through our website.

Yes. Our minimum hire amount is $100 per booking. This helps cover preparation, maintenance, cleaning, and administration costs associated with each rental.

Our standard rental period is up to 72 hours unless otherwise agreed. Most customers:

• Pick up Friday or Saturday
• Return Sunday afternoon or Monday morning

Extended hire periods may be available upon request.

To secure your booking, we require either:

• Full payment upfront; or
• A 50% non-refundable deposit

The remaining balance is due 7 days before your event date. Bookings are not confirmed until payment has been received.

We currently accept:

• PayID (preferred)
• Bank Transfer

Cash payments are not accepted for pickups or deliveries.

Yes. Discounts may be available for:

• Multiple item packages
• Styling and decoration bundles
• Venue partners
• Event industry professionals
• Bulk balloon purchases

We always provide our most competitive package pricing based on your booking requirements.

Yes. One reschedule request may be approved at our discretion, subject to item availability. If approved:

• Existing payments transfer to the new date
• No rescheduling fee applies

Additional reschedule requests may incur fees.

We recommend:

• Peak Season (October – March): 4–8 weeks in advance
• Off-Peak Season: 2–4 weeks in advance

Last-minute bookings may still be available, so feel free to contact us.

No. Our standard pricing applies on weekends and public holidays. Delivery fees may vary depending on location and scheduling requirements.

Yes. We provide:

• Delivery
• Setup
• Pack-down
• Collection

across most Sydney metropolitan areas. Delivery fees are calculated based on:

• Distance
• Toll roads
• Labour requirements
• Accessibility of the venue

For an instant estimate, try our delivery quote calculator.

Yes. Many of our rental items can be collected from our Sydney studio by appointment. Pickup instructions and the collection address will be provided once your booking is confirmed.

Yes. Subject to availability, we can arrange delivery the day before your event. A small holding fee may apply for early delivery requests.

A late fee of $50 per hour applies after a 30-minute grace period. If you're running late, please contact us as early as possible so we can assist where available.

It depends on the backdrop. Many standard backdrop panels measure approximately:

• 100 cm × 200 cm
• Stand width between 1.2 m and 1.5 m when assembled

If you're planning a self-pickup, send us your vehicle make and model and we'll confirm whether the selected items will fit.

Yes. Trailers are generally suitable for transporting our rental items. Roof rack transport is not recommended as vibration and weather exposure can damage backdrops during transit.

Most of our premium panel backdrops are made from:

• MDF (Medium Density Fibreboard)
• Professionally painted matte finishes

They are durable and photograph beautifully but should be protected from moisture and adverse weather conditions.

Yes. All freestanding backdrops include the required stand and support hardware. Setup instructions are available if you're collecting the items yourself.

Yes. We offer custom vinyl decals for:

• Names
• Welcome signs
• Birthday messages
• Corporate events
• Baby showers
• Weddings

Various colours and font options are available.

Yes. We can apply your removable vinyl decal to a hired backdrop for a small application fee. Permanent adhesives are not permitted.

Yes. As experienced event decorators, we're happy to assist with:

• Colour combinations
• Theme recommendations
• Backdrop selection
• Balloon styling suggestions
• Package recommendations

Styling assistance is included with selected decoration packages.

Yes. Our balloons are sold rather than rented. We also offer bulk pricing on selected balloon ranges for decorators, event planners, and businesses. See our Kayalex Balloons brand for the full range.

For selected high-value rental items, a refundable security bond may apply. Typical bond amounts range between:

• $100
• $300

depending on the items hired.

Provided all items are returned in satisfactory condition, bond refunds are generally processed within 7 business days following inspection.

Normal wear and tear is expected. However, customers may be charged for:

• Significant damage
• Missing components
• Excessive cleaning
• Lost items

Any deductions will be discussed and supported with photographs where applicable.

Customers remain responsible for rental items until they are returned. Unreturned items may incur:

• Additional hire fees
• Replacement costs
• Debt recovery action where necessary

Some items can be used outdoors under suitable conditions. However:

• MDF backdrops
• Balloon installations
• Printed signage

are not weatherproof and should be protected from rain, excessive heat, and strong winds.

Customers are responsible for arranging a wet-weather backup plan. Weather-related damage occurring while rental items are under customer care may result in repair or replacement charges.

More than 14 days before the event:

• Deposit forfeited
• Any additional payments refunded

Within 14 days of the event:

• Payments are non-refundable

We may offer a reschedule where possible and at our discretion. Please refer to our full Terms & Conditions for detailed information.

Yes. HnK Party maintains public liability insurance for delivery and setup activities. A certificate of currency can be provided if required by your venue.

Yes. Viewings are available strictly by appointment. Please contact us via WhatsApp to arrange a suitable time.

Our studio operates on an appointment-only basis and is not a retail showroom. To ensure efficient service and scheduled customer visits, the pickup address is provided once a booking has been confirmed.

HnK Party is a Sydney-based family-owned event rental business focused on helping families, businesses, and event planners create memorable celebrations without the high cost of custom-built decorations.

We specialise in:

• Backdrop rentals
• Balloon styling
• Marquee numbers
• Event props
• Welcome signs
• Party hire equipment

Our goal is to make beautiful event styling accessible, affordable, and stress-free.