Privacy Policy

At HnK Party ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, make a booking, hire rental products, request a quote, or use our services.

This Privacy Policy is intended to comply with the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.

1. Who We Are

HnK Party provides event decoration rentals, event styling products, party equipment hire, delivery services, setup services, and related event services throughout Australia.

Website: hnkparty.com.au

Throughout this Privacy Policy:

• "Personal Information" means information that identifies or could reasonably identify an individual.
• "Customer" means any individual, business, organisation, or representative who interacts with HnK Party.

2. Information We Collect

We may collect personal information directly from you when you:

• Request a quote
• Make a booking
• Complete a contact form
• Subscribe to marketing communications
• Contact us by phone, email, social media, or messaging platforms
• Participate in promotions or competitions
• Use our website

The types of information we may collect include:

Personal Details

• Full name
• Business name (if applicable)
• Email address
• Phone number
• Postal address
• Event venue address

Booking Information

• Event date
• Event type
• Rental products requested
• Delivery instructions
• Setup requirements

Payment Information

• Billing details
• Transaction information

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referral source
• Website usage data

3. How We Collect Information

We may collect information through:

• Website forms
• Quote requests
• Booking forms
• Email correspondence
• Telephone conversations
• Social media messages
• SMS and messaging applications (e.g. WhatsApp)
• Online payments
• Cookies and website analytics tools

4. Why We Collect Personal Information

We collect personal information to:

• Provide rental and event services
• Process bookings and payments
• Deliver and collect rental products
• Communicate regarding bookings
• Respond to enquiries
• Provide customer support
• Improve our website and services
• Send marketing communications (where permitted)
• Meet legal and regulatory obligations
• Prevent fraud and misuse

5. Marketing Communications

We may send:

• Promotional offers
• New product announcements
• Seasonal promotions
• Business updates

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

Opting out of marketing communications will not affect service-related communications regarding existing bookings.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic
• Measure marketing performance
• Enhance user experience

Cookies may collect information such as:

• Browser type
• Device type
• Website behaviour
• Geographic location (general)

You can disable cookies through your browser settings, although some website features may not function correctly.

7. Third-Party Services

We may use third-party providers to assist with:

• Website hosting
• Payment processing
• Email communications
• Analytics
• Customer relationship management (CRM)
• Advertising platforms
• Booking management systems

These providers may have access to personal information only as necessary to perform services on our behalf. Examples may include:

• Google Analytics
• Google Ads
• Meta (Facebook and Instagram)
• Stripe
• PayPal
• CRM software providers

We encourage users to review the privacy policies of these third-party services.

8. How We Store and Protect Information

We take reasonable steps to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

Security measures may include:

• Secure website hosting
• Password-protected systems
• Access controls
• Encrypted payment processing
• Regular software updates

While we strive to protect your information, no internet transmission or storage system can be guaranteed as completely secure.

9. Disclosure of Personal Information

We may disclose personal information to:

Service Providers

• Delivery contractors
• Event setup contractors
• Technology providers
• Payment processors

Legal Requirements

We may disclose information where required by:

• Law
• Court order
• Government authority
• Regulatory body

Business Transfers

If HnK Party is sold, merged, or restructured, personal information may be transferred as part of that transaction.

10. Overseas Disclosure

Some third-party service providers may store or process information outside Australia. By using our services, you acknowledge that your information may be transferred internationally where necessary to provide services.

We take reasonable steps to ensure such providers maintain appropriate privacy protections.

11. Rental Product Photography

HnK Party may photograph completed event setups for:

• Portfolio purposes
• Social media content
• Website galleries
• Marketing materials

We generally focus on decorations and event setups rather than individuals. Where identifiable individuals appear prominently in photographs, we may seek consent before publication.

If you do not wish event photographs to be used for marketing purposes, please notify us in writing before the event.

12. Children's Privacy

Our services are intended for adults booking events and rental products. We do not knowingly collect personal information directly from children under 16 years of age.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

13. Access to Your Information

You may request access to personal information we hold about you. To request access, please contact us using the details provided below. We may require verification of identity before releasing information.

In certain circumstances permitted by law, we may refuse access and will provide reasons where required.

14. Correction of Information

If you believe information we hold is inaccurate, incomplete, outdated, or misleading, you may request correction. We will take reasonable steps to update information where appropriate.

15. Data Retention

We retain personal information only for as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

When information is no longer required, it will be securely deleted or de-identified where reasonably practicable.

16. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for:

• The privacy practices of third parties
• Content on external websites
• Security of external websites

Users should review the privacy policies of any third-party websites they visit.

17. Data Breach Procedures

If we become aware of a data breach that is likely to result in serious harm, we will take reasonable steps to:

• Investigate the incident
• Contain the breach
• Notify affected individuals where required
• Comply with applicable Australian laws

18. Complaints

If you have concerns about how we handle personal information, please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may contact:

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and become effective upon publication. We encourage users to review this Privacy Policy periodically.

20. Contact Us

This Privacy Policy is provided as a general template. HnK Party recommends seeking independent legal advice to ensure compliance with all applicable privacy and data protection laws.